FAQ

All our products are on sale in our online store.

You can also find Umano products in dozens of points of sale in Quebec. For example, in bulk and zero-waste shops, delicatessens, greengrocers, natural food stores, student cafés and solidarity markets.

Umano holds organic (Ecocert Canada) and fair trade (Fairtrade Canada) certifications for almost all of its coffees, teas, chocolates, spices, dried fruits, nuts and seeds.

We also source from small producers who have positive impacts on their community and ecological practices, without having the means to obtain certifications. Do not hesitate to contact us, we’ll be happy to tell you about our partners.

We also added ourselves to the Lespagesvertes.ca directory. We are given an eco-responsible rating of 78%. We offer a discount to those who hold the loyalty card, find out!

Umano has adapted its offer to embark on the path to zero-waste and take another step to reduce our impact on the environment. Our products sold online are offered in two options, at your choice:

• In a compostable and recyclable brown paper bag
• In the original large-format packaging, just as we receive them from our producers and suppliers.

Umano product retailers offer products in bulk and allow customers to bring their containers and have them filled.

Since its creation in 2017, Umano has been looking for solutions with its suppliers and customers to minimize waste. Concretely, Umano reduces its packaging, recovers and reuses containers and uses recyclable and compostable packaging. Umano was even the first Quebec company to market organic and fair trade chocolate bars without individual packaging.

Get $15 off for orders of $150 or more with the promo code : Livraison15

You also have the option of picking up your order free of charge in Sherbrooke at the following address:
Chez Madame Pickwick, at 98, rue Wellington Nord, Sherbrooke, Quebec, J1H 5A9, Monday to Saturday from 10 a.m. to 5 p.m.

« O Café Nordik » at 1200 rue Belvédère S, Sherbrooke, QC J1H 4C7.

Opening hours :
Monday and Tuesday : closed
Wednesday to Friday : 7h45 – 16h
Saturday and Sunday : 9h -16h

Umano specializes in importing products that cannot be grown in Quebec.

Some products arrive ready for distribution. It is the case, for example, of raw cashew nuts, for which the ten preparation steps are carried out by a cooperative in Burkina Faso. The shea butter is also processed by the same cooperative.

We do business with local companies for the processing of other products:

• Concept Chocolat in Montreal are making our chocolates
• Logan Petit Lot in Montreal makes nut butter with our cashews
• The Savonnerie des Diligences in Eastman has been producing soaps from our shea butter for more than 10 years

Umano does not have a physical store. Our offices are located at 1073 rue du Saint-Esprit at Sherbrooke.

The first Umano café-boutique, at 113 Wellington Street South in Sherbrooke, closed in the fall of 2016. The owners of the premises assigned it to other activities. Since then, we have refocused our activities around our core business: fair trade.

Fair trade is based on the notion of equity (recognition, respect, dignity, balance). It promotes the sharing of goods and values ​​between individuals, groups, peoples, nations.

For international exchanges, specific criteria have been developed to define the framework of commitments:

• Fair prices: In the free market, prices fluctuate and are determined by stock exchanges and the interests of financial groups. For fair trade, prices are the result of direct negotiations between exporters and importers within the framework of a determined floor price.
• A development premium, managed collectively by producer groups, completes the fair price.
• Respect for economic and social rights: fair trade guarantees respect for fundamental rights, supports the social economy and the bodies representing workers within companies.
• Sustainable development: fair trade promotes production methods that respect the environment (the majority of fair trade products are certified organic).

Fair trade offers commercial practices proven for more than 50 years and to which tens of millions of producers, importers and consumers worldwide adhere. Rules are codified and practices verified. Even if cases of abuses are known and documented, few seek to deliberately circumvent these rules and practices.

One of the main objectives is to promote emancipation and build autonomy through economy and solidarity. When fair-trade sugar producers in Paraguay build the first sugar mill on an international scale in South America, when coffee cooperatives found a certification body that responds to their own needs and their understanding of fair trade, when Quebec companies create jobs by importing or distributing fair trade products, when communities mobilize to demand fair trade and eco-responsible products in public markets, and when everyone changes their habits to adopt a coffee, a chocolate, a fair trade fruit… it is a step closer to that goal.