Delivery and pick-up policy

Delivery in Quebec and Ontario

The conditions described below apply for most deliveries in Quebec and Ontario.

If you are located in a remote area or in another province, contact us at so that we can determine the shipping costs for your order.

We also offer pick-up to allow you to collect your package free of charge in Sherbrooke (Quebec).

Shipping cost

Get $15 off for orders of $150 or more with the promo code : Livraison15

Delivery time estimate

Orders are processed and delivered within 4-8 business days. For pick-up, allow a maximum of 5 working days.


You also have the option of picking up your order free of charge in Sherbrooke at the following address:

« O Café Nordik » at 1200 rue Belvédère S, Sherbrooke, QC J1H 4C7.

Opening hours :
Monday and Tuesday : closed
Wednesday to Friday : 7h45 – 16h
Saturday and Sunday : 9h -16h

You will receive a message when the order is ready (maximum five working days).


If you find that a product is damaged or there is an error between the product you ordered and the product received, please let us know as soon as possible. Send us photos of the package and products along with your comments to

To be admissible, your reclamation must reach us within 3 working days of the package reception.